BlocklyEU & UK compliance guides for Shopify
Plain-English guides to EU and UK consumer law for Shopify stores: the 14-day right of withdrawal, refunds, pre-contractual information, VAT and the Digital Services Act.
The 14-Day Refund Timeline After Withdrawal
When an EU shopper withdraws, the 14-day refund clock starts ticking. Learn exactly when it begins, which refund method the law requires, and when you can legally withhold money until the goods come back.
Partial Withdrawals: Refunding Part of an Order
A customer wants to return two of five items and keep the rest. Here is how partial EU withdrawals work on Shopify, from proportional refunds to shipping math.
Charging for Diminished Value of Returned Goods
When a returned item comes back worn, scratched, or clearly used beyond testing, EU rules let you deduct for diminished value. Here is where the line sits.
Shopify & Brexit: UK Consumer Rules for Selling to the UK
Selling to UK shoppers after Brexit means following UK consumer law, not EU rules. Learn the Consumer Contracts Regulations, the 14-day cancellation right, and where UK rules diverge from the EU.
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